Free Shipping on Orders Over $75



Return Policy

To Start the Return Process:

  1. Read the return policies below
  2. Send an email to support@lovelykc.com to request the return
  3. Please allow us 3-5 business days to respond to your return request
  4. If your return request is accepted, your return package MUST include your name, number, and email address inside the package along with order number so that we can find your order and send you store credit. Please do not ship back ANY item without appropriate information. Return shipping is responsibility of buyer
  5. Returns should be sent to:

Lovely KC - RETURNS
22212 Galaxy Rd
Maryville, MO 64468

    Return Policy

    We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. We do NOT offer refunds at all, we only provide store credit. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Items that appear to have stains, smell of cigarette smoke, deodorant, pet hair, odors, ect, will not be accepted. If an item has been worn once or does not have the original tags intact will not qualify for a return.

    To request a return, you can contact us at support@lovelykc.com. Please do NOT send a return, without getting your return approved via email first. If your return is approved, return shipping is the responsibility of the buyer. Items sent back to us without first requesting a return will not be accepted. You MUST include your original order # in your return. Returns sent back without these details will not be accepted.

    If you choose to do local pickup, returns must be requested and if eligible, returned within 7 days from the date your order number was marked as fulfilled/ready for pickup, no exceptions. Local drop off returns must be nicely packaged and labeled with your name & reason for return. An email must be sent to support@lovelykc.com once the return has been dropped off.

    Please be respectful of small businesses, we are NOT big box stores. If you return more than five (5) items, a 15% restocking fee will be deducted from the store credit amount on the 6+ return. The 15% restocking fee will continue to apply to all returns from that point on. We do our very best to help our customers with sizing before ordering. Please let us know if you have any questions at all about sizing prior to ordering. We are more than happy to help you with the fit.

    You can always contact us for any return question at support@lovelykc.com.

     

    Damages and issues
    Please inspect your order upon receiving the order, and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. After inspecting your order, if you find something to be damaged or defective, you must contact us within 7 days of your order being delivered (or within 7 days of the order being marked as "ready for pickup"). You can contact us at support@lovelykc.com.

    We do our very best to inspect every piece of clothing before shipping it out. If you receive a damaged item, we truly apologize for this. Do not open your packages with scissors. If you cut an item while trying to remove your packaging we are NOT responsible.

     

    Non-returnable items
    Certain types of items cannot be returned, like holiday/seasonal items & custom products (such as special orders or personalized items). We also do not accept any returns/exchanges on accessories due to sanitary requirements. Please get in touch if you have questions or concerns about your specific item.

    FINAL SALE ITEMS - Any items purchased at a discounted price (including sale/clearance items/dents & dings) or and orders purchased with store credit/gift card are not eligible for return

     

    Exchanges
    We do NOT offer exchanges on any items at all. If a return request is accepted, your item can be shipped back to us, and once processed, we will provide a store credit, and you can make a separate purchase for the new item. 


    Lost Packages
    Packages lost or stolen during transit are unfortunately out of our control and therefore, we cannot refund or replace items that do not make it back to us. If your package has been lost or marked as "delivered" (but you haven't received it), please contact your local post office to start a claim. A claim MUST be started with your local post office, to protect you and Lovely KC. 

    Cancellation Requests
    We do not accept order cancelations, due to all items being pre-order items. This means, once your order is placed, we order the items needed to fulfill your order. If there are rare situations where a cancellation request is accepted, a 15% restocking fee will be deducted from the store credit amount. We do not offer refunds, only store credits.